Contents

Contents

• Foreword by CEO & the Supervisory Board
• Key figures and results
• The year at a glance
• Who we are
• How we create value
  • External and internal environment
  • Vision, mission and values
  • Strategy
  • Value chain
  • Ready for the future
• Performance
  • A great place to work
  • The easiest place to do business
  • Building for the future
  • A playful and connected brand
  • An improved and leading reputation
• Financial performance
• Governance & Management
• About this report
• Glossary
• Assurance report
• Overview of GRI indicators