Contents Contents Contents Foreword by CEO & the Supervisory Board Key figures and results The year at a glance Who we are How we create value External and internal environment Vision, mission and values Strategy Value chain Ready for the future Performance A great place to work The easiest place to do business Building for the future A playful and connected brand An improved and leading reputation Financial performance Governance & Management About this report Glossary Assurance report Overview of GRI indicators 08/19/2013 18:34:04